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Support System Engineer

Support System Engineer

Support System Engineer
Antfarm is recruiting for a Support Systems Engineer following the promotion of the present incumbent. This position is available immediately and based in Ashlea Gardens, Pretoria. Salary is negotiable and commensurate with skills and experience.
QUALIFICATIONS
Matric certificate, and a relevant qualification from a recognized tertiary institution.
EXPERIENCE
A minimum of 5 year's experience in systems support, preferably in a media streaming and webcasting environment.
Understanding and working knowledge of the streaming and webcast environment and its associated technologies.
KEY RESPONSIBILITIES AND ASSOCIATED SKILLS REQUIRED
IT Technical Administration
• Operating system installation, configuration and trouble-shooting of Linux (Debian based), FreeBSD, Windows XP, Windows 2003/2008/2008/2012/2016 servers and Windows 7/8/10.
• Installing, administering and maintaining virtualization platforms (VMware/Proxmox/KVM/Virtualbox) and application and database servers (MySQL, Apache Web Server, Internet Information Server (IIS) , nginx)
• Server hardware like raid technologies or SAN/NAS and in building/upgrading server platforms (DELL/HP)
• Backup best practice, procedures/policies and technologies
• VOIP technologies and platforms preferably MyPBX
• Advantageous – Shoutcast, Icecast, Varnish, Red5, WOWZA, Microsoft Media Services, IIS, Redis, Owncloud, FFMpeg, Sawmill, WMS Panel
Support Desk
• Experience in running a support desk using an established ticketing system
• The ability and enthusiasm to upskill and train a team member in running the support desk
• Great communication skills - telephonic, written and in person as an Antfarm ambassador
• Experience in and willingness to undertake after-hours standby support
Networking
• Proficiency in the application of LAN/internet technologies and protocols, including IPv4, UDP/TCP, Unicast, Multicast
• Understanding of several Layer 7 protocols (HTTP/RTSP/RTMP/DNS/SNMP/SIP)
• Basic Routing Technologies required (Static/OSPF/BGP)
• Firewalls experience (Mikrotik, highly advantageous)
• Switching technologies/protocols/fabrics. (Cisco/VLANS/Trunking)
• Infrastructure monitoring (cacti,Dude,Zabbix,Nagios)
Scripting / Programming
• A working knowledge of Bash scripting is required, whilst PHP scripting would be an advantage
• Some knowledge of PHP / Javascript, VB Script, Python or Perl in a programming capacity advantageous.
OTHER ESSENTIALS
• Passionate about great client service
• Professional and presentable, with the ability to communicate clients in a self-assured and proficient manner
• Working knowledge of Word, Visio and Excel (in particular, pivot tables)
• A valid driver's license and own reliable transport are essential since travel to client premises/datacentre is required
• Overnight travel to Cape Town and Durban may be required from time to time
HOW TO APPLY
If this role sounds like something you'd be great at please send your CV to [email protected]. Be sure to include a copy of your drivers license, highest qualification and salary requirements.
Closing date : 25 February 2018. Only shortlisted candidates will be contacted.