• Once you have the correct version of Windows Media Player installed on your system, simply click on LAUNCH Kaya FM LIVE.
  Mac users: pop this URL into your player: http://www.antfarm.co.za/clients/kayafm/kayafm_22.asx
  
  
• The Player will run and there will be a slight pause while you connect to the network, you will get a message about buffering - and after getting to 100% buffering, you should receive Kaya FM loud and clear.
  
  
• If the audio reception seems slow or broken, please set the buffer in Windows Media Player to 30 seconds or more. This means the player will preload more of the audio before starting the stream, in order to compensate for occassional bandwidth difficulties, such as when downloading big files or surfing graphic intensive sites whilst trying to listen.
  
  

• Failed connection:
  Your connection to the internet is not stable or faulty - or the nearesat network delivery point is too busy or down. (this very rarely happens!) Check your connection - wait a little, then please try again. If you are connecting from an office network, please ask your network administrators if they allow streaming from the internet.


• Stream keeps breaking up and dropping:
  Congestion on the internet....or congestion on your line? The latter is usually the case - try to reconnect if using a modem, or use less bandwidth by shutting down browsing or downloading sessions.


• I get a "source file could not be loaded", or "...cannot play the file." error message!!
  The link file pointing to the streams may be having difficulty reaching your player - click here to download a zip file containing this asx file. Unzip and save it to your computer, and open it in your Windows Media Player application.


• I'm still having problems....what now?
  Try the Windows Media Support Center Pages by clicking here. This resource contains valuable help pointers for most problems.
  
  

Firewalls and PC protection software can sometimes block your PC from receiving internet streams. You may need to open additional ports in your firewall to enjoy streamed content. Often your default media player setting is to use your browser proxy - which may be preventing the stream from coming through. The quickest way to check is to run the player and access Tools....Options.....Network and set HTTP to use no proxy (none). A tutorial that briefly describes how to configure most firewalls to work with Windows Media streaming is available from Microsoft's Windows Media site.

Click here for the Firewall and ports TUTORIAL

If you're tried and fried - click here to contact us.