CEM Africa Summit 2017 - Interviews

CEM Africa Summit 2017 - Interviews

Welcome to Antfarm's abundant digital CX world we are delighted

to bring you some of the highlights from the recent 



Scroll down to see our very own Nelio De Freitas interview the thought leaders from the CEM AFRICA SUMMIT

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Immersive & Highly Engaging

Antfarm are delighted to bring you the interviews from the CEM Africa Summit 2017 ,engage with some of the countries leaders in the field of CX.
Please enjoy the insites from CX professionals who showcase their industry knowledge as well as solutions to better the customer's perception of their brands.

“The summit was an excellent platform to explore more about CX; the workshops were the “cherry-on-top” by adding insightful discussions and engagement with other attendees”
Futuregrowth Asset Management

CEM Africa Summit 2017: Interview - Platinum Sponsor - Oracle - Joe Fuster

Oracle Customer Experience: Connect Every Engagement with Your Brand

Oracle Customer Experience (CX) is a complete set of best-in-class, integrated, cloud-enabled solutions that encompass the entire customer journey. Throughout the customer lifecycle, across all channels and devices, Oracle helps you break down organizational barriers so you can connect engagements, build advocacy, and grow revenue.


CEM Africa Summit 2017: Interview - Gold Sponsor - KPMG - Aditya Rath

KPMG brings together expertise in strategy and implementation – as well as far-reaching industry and functional knowledge – to create better customer outcomes that produce better business returns. That means looking beyond the front-office to a wholesale transformation of functions such as marketing, sales and service – and often linking them to the middle and back office. The resulting organization is closer to customers and can deliver interactions that are seamless, responsive, relevant and consistent to build greater loyalty and share of wallet..


CEM Africa Summit 2017: Interview - Gold Sponsor - IQ Business

Lizette Akker started her career in the Financial Services Industry in 1994, and has gained over 20 years' experience across a diverse range of organisations including but not limited to Alexander Forbes, Standard Bank, AA Autobay, Nedbank, FNB, Old Mutual, Aon Hewitt, Liberty, DBSA, Carfind, Barclays Africa (Absa), MMI, SBV and TransUnion. Lizette is passionate about Customer Experience and the Outside In philosophy, and has led numerous training, coaching, facilitation and consulting engagements using a combination of process and business improvement techniques, including the CEMMethod™.


CEM Africa Summit 2017: Gold Sponsor - Achievement Awards Group

Barry Coltham uses his scientific and process engineering background to guide development and delivery of the company's tailored, innovative performance solutions. His leadership approach is holistic, collaborative and relentlessly client focused. He has been with AAGroup for over 27 years and remains a passionate champion of human potential. Barry is a certified Human Performance Technologist, qualified Enneagram and HeartMath practitioner, and Participlan facilitator. He has a BSc (Hons) degree from UCT and a Master's in Business Leadership from UNISA.

CEM Africa Summit 2017: Interview - Silver Sponsor - Experian - Riona Naidu

Experian is a global leader in providing information solutions to organisations and consumers. We combine the power of our comprehensive credit history database, scoring expertise and sophisticated software to deliver a truly holistic solutions to the South African credit granting industry.


CEM Africa Summit 2017: Interview - Silver Sponsor - Ninzi-Connect - Shikesh Lalbahadur & Ric Wilson

Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi- Connect have over 20 year's experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments. Ninzi-Connect offer products and professional services for Unified

CEM Africa Summit 2017: Interview - Wonga - Graham Stephen

Interview with Wonga: Graham Stephen, Chief Commercial Officer
Wonga presented the Keynote:
How do you make technology human?
With the rapid growth in technological abilities, organisations are looking to digitise many processes. This keynote will address how to keep the human element alive


CEM Africa Summit 2017: Interview - BrandUnion - Julia Ahlfeldt

Julia has dedicated her career to helping organizations gain market leadership through customer-centricity. She has worked with blue chip clients to deliver on their brand promise and foster customer loyalty through great experiences. Originally from the USA, she is now one of the foremost Customer Experience experts in South Africa. Julia leverages her knowledge of global best practices and understanding of the local market to create customized solutions that unite organizations around the customer. Julia is a Certified Customer Experience Professional (CCXP), an internationally recognized accreditation held by only a few people in South Africa.

CEM Africa Summit 2017: Interview - Vodacom - Ica Van Eeden

She is an internationally recognized expert in the art and science of Customer Experience (CX) transformation for large enterprises. After 20 years in this field – projects, study, and trial-and-error – I have learned how to transform a company's culture on a massive scale and energize its brand experience. With a very unique skills and experience set, I am one of only a few people who have an in-depth understanding of Marketing, Operations (in specific service delivery and communication channels) and the enabling Technologies, Customer Data & Insight and Processes to deliver customers experience that are on brand.


CEM Africa Summit 2017: Interview - Brandlove - Chantel Botha

Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference.
Her aim every day is to combine her skills and experience to grow her client's businesses through showing them how to solve problems for their customers.


CEM Africa Summit 2017: Multichoice & Smoke CI - Clint Payne & Andrew Cook

We understand customer needs by managing a complex voice of customer framework that uses multiple tools across every touchpoint in the customer journey. Smoke CCS has grown to include the expertise of some of South Africa’s most creative and talented developer, operational support and sales brains.


CEM Africa Summit 2017:Genii Analytics - Kobus van der Westhuizen

Genii Analytics are a team of professionals that is passionate about doing exactly that. Our solutions have been developed to address the growing need for analytics and the insights it offers to clients. We offer over 200 years of combined operational 'know how' in the customer service and sales arena.


CEM Africa Summit 2017: Interview - Randwater

Rand Water shares the same economic transformation aspirations of the Government of the Republic of South Africa in terms of implementing initiatives that have a socio-economic development impact.


CEM Africa Summit 2017:Old Mutual Insure - Antonia Oakes

An important part of Antonia's role as Head of CX is people management. Driving and guiding a team of people to attain a common goal. CX leadership requires situational-type & influential leadership, with the ability to adapt, be agile enough to know when to focus on strategy, operations, technical or financial aspects of the business at an enterprise wide level.


CEM Africa Summit 2017:Neural Sense - Mark Drummon

Neural Sense™ is a consumer neuroscience consultancy
We help brands understand what's really going on in the hearts and minds of their consumers.


CEM Africa Summit 2017:Freshworks - Arihant Jain

At Freshworks, we believe your business deserves better software - software that's ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don't have to break the bank to get them working.


CEM Africa Summit 2017:Genex Insights, Timothy Matthis

When you partner with Genex, you tap into a wealth of knowledge and expertise in the research and customer experience fields. With access to highly skilled researchers, analysts, proven methodologies, and technology experts, you'll have all you need to define the metrics that matter most to you, and design internal programs that delivers real value to your customers and other important stakeholders in your business.


CEM Africa Summit 2017:LiquidCRM - Roger Strain

I'm the founder and Managing Director of Liquid CRM, a leading Microsoft Dynamics CRM software integrator since 2004. I'm a trusted adviser on all things CRM to major South African clients like Old Mutual and Sanlam. And I'm an entrepreneur with hard earned practical experience


CEM Africa Summit 2017: The Criss Cross Studio - Vernon Fourie

The CrissCross Studio is dedicated to Painting, Illustration, Cartooning and Teaching.


CEM Africa Summit 2017:Kinetic - Shannon Mackrill

My role at Kinetic sees me fine tune every aspect of the business, from financial management and profitability to hands on production, marketing and HR management. I am a competitive person by nature, whether in business or on the sports field, and enjoy using this side of myself to continuously improve and further Kinetic.


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We hope you enjoyed this offering and that we will see you receiving your award next year!
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