Customer Experience Management

Customer Experience Management

Welcome to Antfarm's abundant digital CX world!

We are delighted to bring you some of the highlights from the recent 




Antfarm are the leaders in live streaming, online broadcasting, events, training

and on demand content management

To find out how to take your Customer Experience Management strategy to the next level
Contact the Antfarm Team

Request Quote

Immersive & Highly Engaging

Quick and easy to use technology means content and messaging that is responsive to your audience immediately, irrespective of location
Integration to the technologies that are reshaping CEM today, like social media (Facebook and Youtube)
Collaborative structures which engage your top brand ambassadors and CX creators, namely your employees

Responsive & Intelligent

Instant data and analytics to help you better understand and respond to your customers
Supports fluid and adaptive content strategies
You see what your customer sees - readily understand your customer preferences and behaviours and respond to them

Simplification, Innovation and Execution

Leaders who embrace content creation and live streaming inevitably open new thought processes within the organisation that will inherently lead to innovative content creators
Create personal, engaging experiences with your customers which will be remembered and shared

CEM Africa Summit -2017 HIGHLIGHTS

CEM Africa is a meeting place for CX professionals and innovative CX solution providers, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa.
Check out some of the highlights and remeber Antfarm is your online partner in making your CX world the best it can be !

Request Quote

Customer Experience Africa Awards

Engage your viewers with videos, your leads and customers will spend more time interacting with your website, and therefore, with your brand.
Include videos in your email marketing strategy, so that they will leverage the message you want to communicate.
Put a face on the people behind the brand.

CEM Africa Summit 2017: Interview - Genii Analytics

The voice of the customer has been amplified tenfold by the evolution of the mobile space and the advent of new technologies. Business is now conducted "at the speed of thumbs" and through the customer's channel of choice that creates a memorable customer experience.
Continuously improving customer service and reducing customer effort, is key to growing and retaining customer value and increasing revenue. To achieve this companies need to monitor real time customer interactions with analytics and respond effectively to their customer demands.

CEM Africa Summit 2017: Interview - Freshworks

Interview with Freshworks - Arihant Jain, Head of Business for Middle East and Africa
Arihant is the Head of Business for Middle East and Africa at Freshworks. 

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.

See All The Interviews

Please follow the link below to see all of the fantastic interviews from CEM AFRICA SUMMIT 2017


Watch all the action from the CXA Awards

Check out the exciting CXA AWARDS
Are you in the running for 2018 ?

Click Here